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Use the same phone number or email you signed up with, and check that your device is online. If the code doesn't arrive, wait a minute and request a new one. Still locked out? Email us from the address on the account, or tell us the phone number, and we will restore access.

Open the order in Axova Market to see its live status and follow the courier on the map. Once a courier is assigned you can call them straight from the order screen. If the order is late, wrong or never arrived, email us the order number and we will chase it with the shop.

Failed charges are normally released back by your bank within a few days. If money left your account but the order never appeared, email us the order number, the amount and the date, and we will trace the payment and refund anything owed.

In Axova Market, open the menu on any review and choose Report, or block the reviewer so you never see their reviews again. Reports reach our moderation team, which reviews them within 24 hours. Content that breaks our rules is removed and repeat offenders lose their account.

Your plan, invoices and payment method live under Billing in the Axova dashboard. Upgrades take effect immediately and are prorated; downgrades take effect at the end of your billing cycle. If an invoice looks wrong, send us the invoice number before you pay it.

You can delete your account from inside any Axova app. Each app's steps are linked above. Deletion removes your profile and personal data. Records we are legally required to keep, such as tax invoices, are retained for the period Ethiopian law requires.