Axova support
We’re here to help.
Find the answers you need to keep your business moving.
A little help goes a long way
Let’s work it out together.
Tell us what’s happening and our team will help you find a way forward.
Contact supportFind the right kind of help.
Choose a topic to find practical guidance for your next step.
Getting Started
Your account, your first store, and the essentials.
Store Setup & Management
Build and maintain your digital storefront.
Orders & Payments
Get help with orders and payment questions.
Marketplace Support
Questions about buying and selling on Axova Market.
E-Invoicing & Tax Compliance
Onboarding, invoice issues, and technical assistance.
Account & Security
Access, account recovery, and keeping information safe.
Technical Issues & Integrations
Troubleshoot errors and discuss integrations.
Billing & Subscriptions
Plans, charges, and subscription questions.
E-Invoicing support
Keep your invoices moving.
Get help with onboarding, invoice errors, corrections, integrations, and synchronization.
Explore invoicing resourcesReporting an invoicing issue?
Include the error code, time, invoice reference, and business impact. Choose E-Invoicing Technical Support and mark business-critical incidents as Urgent. Remove sensitive information before sharing.
Contact the support teamNo dedicated emergency channel or response-time commitment is currently published.
App-yadayada
Hel caawimaad app-kaaga
Afarta app waxay wadaagaan hal xisaab iyo hal sanduuq taageero. App kastaa wuxuu ku xiran yahay siyaasaddiisa sirta, shuruudaha adeegga iyo bogga tirtiridda xisaabta.
Axova
Ganacsatada
Dhis oo maamul dukaankaaga: alaabta, dalabaadka, lacag-bixinta, lacag-siinta iyo warbixinnada, iyadoo Oxa AI ku caawinayo.
Axova POS
Dukaamada iyo lacag-qaadayaasha
Wax iibi si toos ah. Diiwaan geli iibka, qaado lacag caddaan ah ama kaarka, daabac ama la wadaag rasiidka, kaydkana la socodsii dukaankaaga onlaynka ah.
Axova Market
Iibsadayaasha
Ka iibso suuqa Axova. Fiiri dukaamada kuu dhow, dalbo waxaad u baahan tahay, si ammaan ah u bixi, gaarsiintana ilaa albaabkaaga la soco.
Axova Go
Gaarsiiyayaasha
La gaarsii Axova. Aqbal shaqooyinka, u soco meelaha qaadista iyo dhigista, xaqiiji wareejinta, dakhligaagana la soco.
Su'aalaha caadiga ah
Jawaabaha su'aalaha inta badan nala weydiiyo
Haddii taadu aysan halkan ku jirin, noo qor. Waxaan doorbidaynaa inaan kaa maqalno intii aad dhib ku hari lahayd.
Ma geli karo
Isticmaal isla lambarka taleefanka ama iimaylka aad ku diiwaan gashatay, hubina in aaladdaadu internet leedahay. Haddii koodhku iman waayo, sug daqiiqad kadibna mid cusub codso. Weli ma gali kartid? Naga soo qor cinwaanka xisaabta ku qoran ama noo sheeg lambarka taleefanka, waana kuu soo celin doonnaa gelitaanka.
Halkee buu dalabkaygu marayaa?
Fur dalabka Axova Market si aad u aragto xaaladdiisa tooska ah oo aad khariidadda ugu raacdo gaarsiiyaha. Marka gaarsiiye la magacaabo waxaad si toos ah uga wici kartaa bogga dalabka. Haddii dalabku daaho, khaldamo ama uusan soo gaarin, noo soo dir lambarka dalabka, annagana dukaanka waan la socodsiin doonnaa.
Lacag-bixin baa fashilantay ama laba jeer la qaaday
Lacagaha fashilma badanaa bankigaagu wuu soo celiyaa maalmo gudahood. Haddii lacag ka baxday xisaabtaada dalabkuse uusan soo bixin, noo soo dir lambarka dalabka, qaddarka iyo taariikhda; waan raadin doonnaa lacag-bixinta oo waxaan kuu soo celin doonnaa wixii kugu maqan.
Sidee baan qof u soo sheegaa ama u xannibaa?
Axova Market dhexdeeda, ka fur liiska dib-u-eegis kasta oo dooro Soo sheeg, ama xannib qofka dib-u-eegista qoray si aadan waligaa mar dambe u arag dib-u-eegistiisa. Soo-sheegistu waxay gaartaa kooxdayada kormeerka; waxaana la eegaa 24 saacadood gudahood. Waxa jebiya xeerarkayaga waa la tirtiraa, kuwa si joogto ah u jebiyana xisaabtooda way waayaan.
Qorshayaasha, rasiidyada iyo biilasha
Qorshahaaga, rasiidyadaada iyo habka lacag-bixintaada waxay ku jiraan Biilasha ee dashboard-ka Axova. Kor u qaadista qorshaha isla markiiba way shaqaysaa waana la qaybiyaa; hoos u dhigistuse waxay shaqaynaysaa dhammaadka wareegga biilashaada. Haddii rasiidku qaldan u muuqdo, noo soo dir lambarka rasiidka intaadan bixin.
Sidee baan xisaabtayda u tirtiraa?
Xisaabtaada waxaad ka tirtiri kartaa app kasta oo Axova ah. Tallaabooyinka app kasta waxay ku xiran yihiin kor. Tirtiriddu waxay meesha ka saartaa astaantaada iyo xogtaada shakhsiga ah. Diiwaannada sharcigu naga rabo inaan hayno, sida rasiidhada canshuurta, waxaa la hayaa muddada uu sharciga Itoobiya qabo.
Nala soo xiriir
La hadal qof dhab ah
Iimaylku wuxuu gaaraa kooxda oo dhan, waana habka ugu dhaqsaha badan ee jawaab lagu helo. Noo sheeg wixii dhacay, halkaas kadibna annaga ayaa qaadaynna.
U qor taageerada- Shirkadda
- Solvix Labs PLC · Addis Ababa, Itoobiya
- Luqadaha
- Amxaari iyo Ingiriisi
Waxa aad ku darto
- App-ka aad isticmaalaysay iyo nooca taleefankaaga.
- Lambarka taleefanka ama iimaylka xisaabtaada.
- Lambarka dalabka, rasiidka ama dukaanka, haddii uu jiro.
- Sawir shaashadeed oo khaladka ah iyo waxa aad samaynaysay markuu dhacay.